Customer experience is the key to business success today. This infographic below by Hospitality Management Degrees looks at how Apple Stores are outperforming the competition by giving the customers the five diamond treatment. According to the infographic, Apple customer loyalty rate has reached 90% in 2018. Apple was able to achieve this rate by making a concerted effort in the customer experience department before opening the company’s first store and has continued this focus with each new retail outlet it opens.
Originally posted 2019-01-10 06:09:35.