How Bad Customer Service Affects Your Business

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Consider this:

89% of consumers have stopped doing business with a company because of a bad experience.

AND…

86% will not purchase from a business with negative online reviews.

The takeaway?

Bad customer service is the fastest way to lose existing customers, and deter potential customers from ever stepping foot in your door.

It is estimated to cost US businesses $84 billion a year.

Despite the bottom line implications, there are still a lot of companies out there failing to make support a major priority in 2016. More attention is given to acquisition, instead of retention.

As a result, companies incur higher marketing costs, their customers jump ship and go to the competition, and profit margins start to shrink.

It will slowly kill a business.

To illustrate just how big of an impact bad customer service can have on your business, the team at JitBit have put together the infographic below.

Bad-customer-service-infographic_2

 

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Originally posted 2016-04-13 07:44:09.

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