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Mobile Banking: Why do bank customers keep visiting and calling

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Customer still visit and call their banks – a lot.

Of US bank customers during previous quarter: Nearly 90% visited a bank teller. Nearly 50% called their bank.

Who is calling banks?

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Mille­nnials call their banks at 1.7 times the rate of those 55 and o­lder. ­Younger customers are mobile users, but need more basic banking information than most digital channels provide.
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Originally posted 2017-02-27 07:26:36.

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